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Customer ServicePosted by: Robert CarrPosted date: November 5, 2009
Location: TX
Responsibilities: The Customer Service Representative I responds to telephone and written inquires from members, providers, health plans and internal staff regarding claim status, member benefits, patient accounts, billing statements, physician availability and general health care service information. Researches denial problems, incorrect payments, contract issues and processes appeals and grievances. The Customer Service Representative I responds to telephone and written inquires from members, providers, health plans and internal staff regarding claim status, member benefits, patient accounts, billing statements, physician availability and general health care service information. Researches denial problems, incorrect payments, contract issues and processes appeals and grievances.
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